Quimzy Marketplace Terms v3.0
Operator: quimzy, ABN 53 460 022 170
Support and privacy: contactus@quimzy.com
Effective date: 17 September 2026
1. Using Quimzy
These terms cover the public Quimzy introduction, lead-access and messaging service. You must be at least 18, able to enter these terms and authorised to act for any business you represent. Read the Privacy Policy v3.0 to understand information handling. Accepting these terms is not agreement to unrelated advertising or tracking.
Home Cleaning, Gardening & Lawn Care and remotely delivered Web Design requests are eligible across Australia. Home Cleaning and Gardening & Lawn Care are matched only to approved providers whose declared working postcodes cover the request. Remote Web Design providers must confirm that they serve customers across Australia. National eligibility is not a promise that a provider is available or will respond in every area. The enabled categories and matching details are shown in the request form.
2. What Quimzy provides
Customers can describe a service need and compare quotes. Approved providers can buy wallet credit, use it to unlock eligible leads and submit quotes. The selected customer and provider can exchange their account emails through the disclosed acceptance step and communicate about the request.
Quimzy supplies the platform and lead-access service, not the cleaning, gardening, website or other underlying job. Accepting a quote on Quimzy does not schedule work or collect payment for the job. The parties must agree directly on final scope, timing, price, payment and cancellation. Their own words and conduct may still create a binding agreement; these terms do not decide otherwise for them.
3. Accounts and provider review
Choose the appropriate customer or provider account and confirm your email before use. Keep account details accurate, use a unique password and protect confirmation/recovery links. Do not impersonate another person, transfer or sell access, or bypass verification, role, service-area or safety controls.
A provider must complete the required profile and receive platform approval before using restricted provider functions. Approval is permission to participate, not a guarantee or a certification of identity, qualifications, licensing, insurance, service quality or outcome. We describe a check as completed only where we actually have evidence of that check. Customers should ask providers about the credentials and cover relevant to their job.
Providers are independent businesses and responsible for lawful, safe work and any required licences, qualifications, insurance and tax obligations. Before approval, Quimzy manually checks control of the account email, business details, selected services and actual working areas. Any licence or insurance evidence required for the category and work is checked, and the checks actually carried out are recorded. Approval does not mean that every provider is universally insured or vetted, or that a provider or response is available for every request.
4. Requests and available lead places
Describe genuine, lawful work accurately, including the category, service area and relevant timing. Do not put contact details or unnecessary personal/sensitive information in the description. We may reject or restrict requests outside supported categories or areas, or that appear misleading, unsafe or abusive.
At most three providers may unlock each lead. The screen shows that maximum and the places remaining before an unlock. Unlocking is not exclusive unless explicitly stated, and does not promise a quote, a reply or a job.
5. Prices and wallet funding
All Quimzy amounts are in Australian dollars. Check the Pricing page, the exact unlock amount and the checkout total before committing. A lead-access fee is distinct from a provider’s job quote. Quimzy is not currently GST-registered and does not add GST to its own charges; its payment receipts are not GST tax invoices. A provider’s own job pricing and GST position are separate.
Funding the provider wallet is a one-off purchase through Stripe-hosted Checkout. The selected amount and corresponding credit are shown before payment. Credit becomes available after payment is verified; a return to the site alone is not payment confirmation. There is no automatic signup bonus, subscription or automatic refill in this release, and no card surcharge is added.
Wallet credit is used only for Quimzy lead access. It cannot be transferred to another account or paid to a provider for the underlying job. Choose a face-value package of A$20.00, A$50.00 or A$100.00; a verified payment adds exactly the same amount of wallet credit. Fixed lead-access fees are A$5.00 for Home Cleaning, A$8.00 for Gardening & Lawn Care and A$20.00 for remotely delivered Web Design, per successful unlock. Customers can post eligible requests without a Quimzy request fee.
Purchased wallet credit has no expiry or inactivity fee. You may request a refund of the unused paid portion by emailing contactus@quimzy.com. We reconcile the account’s funding, lead spending and previous refunds or reversals before processing the eligible refund to the original payment method. Complimentary credit has no cash redemption value. This support-assisted route is separate from automatic wallet corrections and does not limit applicable consumer rights.
For new lead spending, complimentary credit is used first, followed by purchased credit in the order it was added to your wallet, oldest credited funds first. An approved refund amount is reserved and unavailable for further spending while it is being processed. We retain the funding and ledger references needed to reconcile the result; a reservation is not confirmation that your payment provider has received the refund.
6. Lead unlocks, quotes and credit corrections
The exact fee is deducted from the provider wallet when a lead is successfully unlocked. Unlocking gives access to the detailed request and quoting function, not the customer’s account email. It is not payment to the customer or a deposit for work. Check suitability and the displayed fee before unlocking.
Not being selected, or not winning the work, does not automatically refund the unlock fee. In the defined open-request withdrawal path, the system returns the eligible unlock amount to the provider wallet. This automatic wallet correction is different from a refund of a Stripe wallet purchase.
Report a duplicate debit, inaccessible or misrepresented lead, suspected fraud, platform failure or other problem to contactus@quimzy.com. We assess the facts and available remedies. Nothing requires you to accept wallet credit instead of a monetary refund where applicable law gives you that right. Any separately offered goodwill policy is stated before it is relied on.
Quotes must state the proposed job amount and any important limits or assumptions honestly. Do not include misleading qualifications, prohibited content or private contact information in quote text. The provider must actively confirm the displayed account-email sharing notice before submitting the quote.
7. Acceptance and contact sharing
The customer sees the exact quote and the provider identity displayed for it before deciding. After the provider has confirmed sharing for that quote, the customer’s affirmative acceptance and confirmation release the two account email addresses to those two accounts. The acceptance step does not release a phone number or provider website.
Only use received contact information for the accepted request, related safety or complaint handling, or another purpose separately authorised by the person or permitted by law. Do not scrape it, sell it or use it for unsolicited marketing. Information already disclosed cannot be recalled by Quimzy.
8. Messages and direct job arrangements
Keep messages relevant, accurate and respectful. Do not harass, threaten, discriminate, impersonate, distribute malware, request unlawful work or evade platform protections. Never send card details, passwords or unnecessary sensitive documents through messaging.
The customer and provider must agree directly on the service contract and off-platform payment, including access, hazards, materials, delivery, cancellation and any provider GST. Contact the provider about the underlying work and contact Quimzy about its own platform conduct or lead-access service. Quimzy remains responsible for its own non-excludable obligations.
9. Consumer rights and support
Australian Consumer Law and other non-excludable rights continue to apply where applicable, including when a business is the purchaser. These terms contain no blanket no-refund rule and do not exclude consumer guarantees or limit a remedy that cannot lawfully be limited.
Send account, payment, credit, privacy, conduct or technical concerns to contactus@quimzy.com with the relevant request or payment-order reference. Do not send a full card number, password or reset link. Quimzy assesses reports and responds as soon as reasonably practicable. Quimzy’s owner monitors the mailbox while new signup, marketplace and wallet-payment activity are open, and manages support, privacy, refund and dispute cases. If the owner is unavailable and no support cover is available, new signups, request intake and wallet payments are paused. No fixed support hours or guaranteed response time is offered.
10. Restrictions, account closure and service changes
We may restrict specific functions or suspend access when reasonably needed for security, privacy, fraud prevention, participant safety, unpaid or reversed funding, or serious misuse. Where appropriate, we explain the reason and how to request review. Restrictions should be proportionate to the issue. A disputed card payment is not by itself a finding that a participant acted dishonestly.
You can request account closure through support. Closure does not erase a payment record, undo an email already shared or cancel an agreement made directly with another participant. It does not cancel a pending refund or release its reserved credit. Any unused purchased balance is handled under the stated refund policy and applicable law; it is not automatically forfeited merely because access closes.
We will give appropriate notice of material changes. New fees do not retroactively change a completed unlock. We do not treat silence as consent where affirmative agreement is required, or use a policy edit to remove a remedy already owed. If a service is withdrawn or materially changed, we assess affected prepaid balances and applicable cancellation/refund rights.
11. Responsibility and general terms
Each party is responsible for its own conduct and the obligations it has accepted, subject to applicable law. Quimzy does not promise that every request will lead to work or that every provider will be suitable. No term excludes, restricts or modifies a right or liability that cannot lawfully be excluded, restricted or modified. We do not impose an automatic indemnity or an invented liability cap in this release.
An invalid provision is read down only so far as the law permits without removing non-excludable rights. Quimzy is operated in Australia. These terms do not require you to waive access to a regulator or a court with jurisdiction. Questions: contactus@quimzy.com.