Support and privacy
For account, request, quote, wallet, payment, refund or privacy help, email contactus@quimzy.com. Include the relevant request or saved payment-order reference and a short description. Never send a full card number, password or confirmation/reset link.
For help with public signup, email confirmation, provider review or a pending payment, see Help. To request an unused paid-credit refund, email from your account email with the order reference. Support reconciles the records before an eligible refund is processed to the original payment method; applicable consumer rights remain unchanged.
Your information
Use the same email to request access, correction, a supported export, account closure or a privacy review. We may need proportionate evidence that you control the account and must protect other people’s information. Do not send identity documents unless support has explained what is needed and provided an appropriate method. See the Privacy Policy for retention and complaint options.
Concerns and support availability
Report suspected misuse, fraud, unsafe conduct, privacy concerns or platform faults to this mailbox. For a problem with the actual work, contact the provider as well. If there is immediate danger, call 000. Quimzy is not an emergency service.
Quimzy’s owner monitors the mailbox while new signup, marketplace and wallet-payment activity are open, and manages support, privacy, refund and dispute cases. If the owner is unavailable and no support cover is available, new signups, request intake and wallet payments are paused. No fixed support hours or guaranteed response time is offered.