Help, without the runaround
For account, request, quote, wallet, payment or privacy help, email contactus@quimzy.com. Include the relevant request or saved payment-order reference and a short description of what happened. Never send a full card number, password or confirmation/reset link.
Create or recover an account
Register through Create account. The email link opens a confirmation page where you set your password. If it does not arrive, check junk/spam and use “Need another confirmation email?” on Account or Register. Requests are rate-limited, so avoid repeated attempts. Use the newest confirmation link.
Already registered? Sign in. Choose “Reset your password” if needed. If you are temporarily locked out after unsuccessful attempts, wait for the displayed interval instead of repeatedly retrying. Contact support if you no longer control the account email.
Provider approval
Email confirmation lets you complete the profile; it does not by itself approve the provider to unlock leads. Keep your business details, categories and working area accurate. If approval is pending or access is paused, contact support. Do not send identity or insurance documents unless support has explained what is needed and provided an appropriate method.
Wallet payment pending or balance wrong
Payment takes place on Stripe-hosted Checkout. If you return to Quimzy before confirmation, check the order status and balance before making another purchase. A cancelled checkout does not itself prove a charge occurred. If your bank shows a payment but credit is missing, send the order reference to support, not your card details.
A wallet funding refund goes back through the payment process; a returned lead-unlock amount goes into the wallet. Refund or dispute updates may change credit already associated with the payment. Support can reconcile the records; do not try to correct the balance by submitting repeated payments.
Lead, quote or contact-sharing problem
The lead fee is spent at unlock and is separate from the job quote. A non-selected quote does not automatically refund the lead fee. The defined open-request withdrawal path returns the eligible unlock amount to the wallet. Report duplicate debits, unusable leads, incorrect disclosures or other faults for assessment.
Account emails are exchanged only after the provider’s sharing confirmation and the customer’s quote-specific acceptance/confirmation. Acceptance does not book or pay for the service. If a disclosure or message looks wrong, stop and contact support with the request reference.
Refunds and closing an account
Purchased credit has no expiry or inactivity fee. To request an unused paid-credit refund, email contactus@quimzy.com from your account email and include the payment-order reference. Support reconciles funding, spending and earlier refunds or reversals before an eligible refund is processed to the original payment method. Do not send card numbers. Complimentary credit cannot be redeemed for cash. A quote not being selected does not automatically refund its lead-access fee, and applicable consumer rights remain unchanged.
Complimentary credit is spent first, then purchased credit in the order it reached your wallet, oldest credited funds first. An approved refund amount is reserved, so it cannot also be spent on a lead while the refund is processed. If the refund status is unclear, contact support rather than submitting repeated requests.
You can request account closure and a privacy review through support. This does not cancel a pending refund or release reserved credit. Some payment, security or consent records may still need to be retained for a documented purpose. See the Privacy Policy for access, correction, export, retention and complaints.
Report a safety, privacy or service concern
Tell support about suspected misuse, fraud, unsafe conduct or platform faults. For an issue with the actual work, contact the provider as well. If there is immediate danger, call 000. Quimzy is not an emergency service.
Quimzy’s owner monitors contactus@quimzy.com while new signup, marketplace and wallet-payment activity are open, and manages support, privacy, refund and dispute cases. If the owner is unavailable and no support cover is available, new signups, request intake and wallet payments are paused. No fixed support hours or guaranteed response time is offered.
Read the Marketplace Terms v3.0 and Privacy Policy v3.0. Questions? contactus@quimzy.com.